bom88 Account & Payment FAQ

bom88 does not charge deposits or withdrawal fees on your account. However, your payment provider (your bank, DANA, e-wallet, mobile banking, or local payment) may charge transaction fees or handling charges on their end — these are outside our control. We recommend checking your payment provider's fee schedule before initiating a transfer. When you request a withdrawal, the funds are returned to the same payment method you used for your deposit. We do not add any fees; what you withdraw is what you receive (minus any charges from your payment provider).

We review withdrawal requests during business hours. Standard review windows are measured in hours, though we do not guarantee a specific processing time. Requests submitted during off-hours are queued and reviewed when our team returns. Once approved, your withdrawal goes to your payment provider for final transfer — timing depends on your bank or e-wallet's processing speed. online payment, e-wallet, and mobile banking transfers typically arrive within a few hours; local payment and virtual account transfers to online payment, e-wallet, mobile banking, or local payment may take up to one business day. We recommend withdrawing funds during weekday business hours for fastest processing. If your withdrawal is delayed, contact our support team.

We offer markets on major football leagues and tournaments: Liga 1 (Indonesia's top division), Piala Indonesia (domestic cup competition), Piala AFF (Southeast Asian championship), Champions League, Premier League, La Liga, Serie A, and Bundesliga. During tournament seasons, we add markets for Piala Asia and World Cup qualifiers. Our sportsbook also covers badminton, MotoGP, and other sports. Live-dealer tables feature blackjack, roulette, baccarat, and Dragon Tiger, all with real dealers on camera. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. Market availability may vary by region and time of day.

Promotion codes may be entered during account registration or in your Account Settings after you log in. In your account, navigate to Promotions or Bonuses tab — there you will find a field to paste or type a code. The code must be valid and not yet expired; invalid codes are rejected. Once a code is applied, any associated offer (subject to terms) becomes available on your account. Not all accounts are eligible for all promotions — eligibility depends on jurisdiction, payment method used, and account age. If a code fails, check the expiration date or contact our support team for clarification.

In your Account Settings, you can update your email, mobile number, and password at any time. You can also view your complete transaction history — all deposits, withdrawals, and game activity is recorded with timestamps. You may edit your profile information and verify your KYC status. If you forget your password, use the password-recovery link on the login page; we send a reset link to your registered email. For security, we recommend using a strong unique password and keeping your email and mobile number current. If your account is compromised, contact our support team immediately. We do not offer account-deletion tools; if you wish to permanently close your account, contact support.

Our support team is available during business hours via your account Help tab. We aim to respond to queries within a few hours during business days. For urgent issues (account access problems, security concerns, payment errors), please contact support as soon as possible — we prioritise security-related queries. Support availability may be reduced during major holidays such as Idul Fitri or Idul Adha. For non-urgent questions, expect a response within one business day. If you do not receive a response, verify that you received a confirmation email and check your spam folder. We do not offer real-time chat support; all inquiries are handled via your account Help section.